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Business hours:

9:30 am - 5:00 pm,
Monday through Friday, except Japanese holidays.

Shopping Guide

TriIs fashion Online Shopping

1.  Placing an order

Please place the desired products in the "cart" and proceed to "purchase".
Input your customer and delivery address data.
※Please enter the address entirely in English.
※Only credit cards are accepted for payment.
※There is a set postage fee for each region. Please see here for more details.

2.  Order confirmation

Once your order has been confirmed, you will receive an (automatic) "order received" email.
Please check the contents of the order and the total cost in the email.

※Once you have checked the contents of the order, please only reply if a change/amendment is needed.
※If the email does not arrive at all, it is possible that the order was not confirmed, or the email address was incorrectly typed when making the order. In either case, please inform us at support@clathas-online.com.

3.  Shipping & delivery

Products will be dispatched from the store using the international Express Mail Service (EMS) within 5 working days from the order being placed.
※Upon successfully dispatching the products, we will email you with details including the tracking number for the package.
※You can track your package through Japan Post tracking site:
https://trackings.post.japanpost.jp/services/srv/search/

4.  Receiving your order

After clearing custom, your order will be delivered to you.
※Depending on your country/region, it will take TWO to TEN business days after we ship it out.
※Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country/ region upon delivery.
Additional charges for customs clearance must be borne by the recipient.

Payment method


Payment must be paid in full. We accept the following credit cards only:

About customs, duties & taxes

Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country/ region upon delivery.
The recipient is the importer and must comply with all laws and regulations of the destination country.
Additional charges for customs clearance must be borne by the recipient.
Customs policies vary widely from country to country; you should contact your local customs office for more information.

About Shipment

Japan Post Express Mail Service (EMS)

Since May 10th, 2016, we have been charging set postage fees based on region.
Please see below for the classification of postage fees by region.
※Please understand beforehand that it differs from the charge of a statement in an EMS invoice.

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Uniformly 1,800yen 2,400yen 2,800yen 3,800yen

※Customs charges are determined by the customs officers of each region/country.
Please fulfill any financial obligations if customs charges are incurred by the delivery region's customs office.
(Payment methods may vary by country.)

Delivery within Japan

Japanese consumption tax (8%) shall apply to your purchase delivered within Japan.

Delivery will be made by Yamato Transport within Japan.
648 yen flat rate shipping nationwide except for Hokkaido and Okinawa (for each 1,296 yen.)

Free shipping for customers who purchase more than 5,400 yen (including tax.)

Our Communication

E-mails will be our communication tools from the order to delivery.


※Please make sure of receiving two separate e-mails for Order Receipt and Order Confirmation from CLATHAS Online.
If you do not receive these two e-mails, either your order is not confirmed or you may enter wrong e-mail address.
Please contact support@clathas-online.com to confirm that CLATHAS has received your order.
The following may also cause you to be unable to receive our e-mails:

■Use of free email address
In the case where you are using free email addresses including hotmail.com/gmail.com, servers providing such services may set limit of receiving e-mails.
Even if you receive other emails, free email server may reject receiving emails from CLATHAS Online.
Please check your Spam or Bulk mail folder before you contact us.

■Registering mobile e-mail address
In the case where you have specified domains to receive emails to your mobile, you cannot receive emails from us (PC email.) Please specify our site to receive emails.
Again, please make sure that you enter your email address correctly when you place an order.


Please understand, when you contact us on our non-business days, we may respond on the following business days.

Issuance of receipt for payment

Credit card statement can be used for your tax purpose as for e-commerce shopping.

Reward Point (Customer Loyalty Program)

Points can be awarded automatically for making purchases.
【Reward point rule】

Reward point You can earn 2 % of your purchase price (excluding tax, shipping fees.)
Decimals Rounding to nearest integer
Valid for 365 days
We appreciate your loyalty Beginning with your second order, reward points are still calculated on your purchase price (excluding tax, shipping fees.) before deducting previously earned points even if you cash in.

Return /replacements

Unfortunately we do not accept returns/ replacement.
Please make sure the size or specification of products is right for you when you place an order.